OCTIS HK • Managed IT support
A real helpdesk your team can reach, devices set up and managed properly, and on Pro, security and monitoring that catch problems before they cost you.
Your team reaches a helpdesk for everyday issues with laptops, accounts, software and access, and a real point of contact works through them as they arrive. The specific commitment is agreed per tier, in writing.
We set up, configure and manage staff devices, so everyone has the right tools working the way they should, and new joiners are productive on day one while leavers have access removed cleanly.
On the Pro tier, antivirus or EDR and security policies protect every device against malware, ransomware and everyday threats.
On Pro, operating systems and key software are kept patched and current, closing the gaps that attackers rely on.
On Pro, we watch your endpoints and act early, fixing issues before they reach your team. Monitoring reduces how often something breaks, but no one can promise nothing will ever go wrong.
Hiring a full-time IT person is expensive, and leaving it to whoever is free is risky. Essential gives you a helpdesk and managed devices instead.
When something specific is at stake, such as customer data, payment handling or a system that cannot be down, move to Pro before that fails, not after.
The account maintaining your build is the same one that has the build and the changes made to it, so there is no first read of someone else's decisions when something breaks.
Per seat, on the tier you choose, you receive:
HOW IT WORKS
We review your devices, accounts and how your team works today, then bring everything under managed support.
Start on Essential for helpdesk and device support, or Pro to add security, patching and proactive monitoring.
Staff reach our helpdesk for any IT issue, with no more guessing who to ask.
On Pro, we patch, secure and monitor your endpoints, catching and fixing issues before they bite.
If nothing about it needs to keep working or change, a retainer solves a problem you do not have yet, and a domain renewal and an occasional look is enough. Tell us your setup and we say so plainly.
Automation, custom software and mobile apps come from the same OCTIS IT team that supports your devices.
WHAT YOU BRING
Your devices, accounts and everyday software. We confirm exactly what is covered once we know it.
Customer data, payment handling or a system that cannot be down. That decides whether Essential is enough or Pro is worth it.
For a system we did not build, the first stretch includes an audit before response settles into its normal rhythm.
Generally yes, but the first stretch includes an audit of what is actually there, since any new provider has to read the build's history before response settles into a normal rhythm. We run that audit up front for builds we did not make, and skip it for builds already in your OCTIS account.
It varies by provider and tier, and should be written into the agreement rather than assumed. A real point of contact working through issues as they arrive is the baseline. We do not publish a fixed number on this page. The specific commitment is agreed per tier, in writing.
Reactive support handles issues as they are raised: helpdesk, device management, and onboarding and offboarding of staff. Proactive support adds security patching, endpoint protection and monitoring that catches a problem before anyone reports it. That is the split our Essential and Pro tiers follow.
No. Patching and monitoring reduce how often something breaks and catch more of it early, but neither reactive nor proactive support can promise nothing will go wrong. What a retainer gives you is a team that is already looking.
Probably not. If nothing about it needs to keep working or change, a maintenance retainer solves a problem you do not have yet. A domain renewal and an occasional look is usually enough for that case.
