How to Close a Sole Proprietorship Online Business in Malaysia

Steps in order

1. SSM.
2. LHDN.
3. Royal Malaysian Customs Department, if registered for SST.
4. Marketplaces, payment providers, staff and customers.

With SSM. EzBiz lets the owner terminate a registered business. Ending the activity without terminating leaves the registration running until it expires.

With LHDN (Inland Revenue Board). Report the closure and file the return for the last period of trading. The final computation should account for closing stock, outstanding receipts and any assets taken for private use. Keep tax payments up to date and ask LHDN whether a tax clearance is needed.

With the Royal Malaysian Customs Department. A business registered for SST must apply to cancel the registration.

With platforms and payment providers

1. Fulfil or cancel open orders and process pending returns.
2. Wait for held payouts to be released and withdraw the balance.
3. Download order, fee and statement reports before closing the store, since access may end.
4. Close or transfer domain, courier and gateway accounts.

Staff and customers. Pay final wages and statutory contributions, and keep customer data only as long as the law and purpose require under the PDPA.

Records. Keep books and supporting documents for seven years after the end of the year they relate to.