Online Store Disclosure Rules in Malaysia (Regulations 2024)

The Consumer Protection (Electronic Trade Transaction) Regulations 2024 [P.U.(A) 449] came into operation on 25 December 2024 and replaced the 2012 regulations. Regulation 3 requires every online marketplace supplier to disclose the information in the Schedule on the online marketplace, and not to give information it knows or has reason to believe is false or misleading.

Schedule items

1. Name of the supplier or company.
2. Website address, if any.
3. Email address and telephone number.
4. Address from which the trade or advertisement is operated.
5. Description of the main characteristics of the goods or services.
6. Full price, including transport, taxes and any other cost.
7. Method of payment.
8. Terms and conditions of sale.
9. Estimated delivery or supply time.
10. Certificate that the goods or services meet the safety and health standards set by the competent authority, if any.

Language. Regulation 4 requires the information in the national language, Bahasa Malaysia. Other languages may be added.

Orders. Regulation 6 requires a way for the buyer to correct errors before or after confirming the order, and an acknowledgement of the order without undue delay.

Offence. Failing to comply with any provision is an offence under regulation 9.