In this course · 5 of 6
Course 6
Customers, data and payments
6 lessons · 6 min
- 1Online Store Disclosure Rules in Malaysia (Regulations 2024)
- 2Marketplace vs Seller Duties Under Malaysia's 2024 Online Trade Rules
- 3PDPA Rules for Online Stores Collecting Customer Data in Malaysia
- 4How to Check If a Payment Gateway Is Licensed by Bank Negara Malaysia
- 5How to Reconcile Shopee, Lazada and Payment Gateway Payouts with Sales
- 6Is Dropshipping Legal in Malaysia? Registration, Tax, Consumer Law
The short answer
Match each Shopee, Lazada or payment gateway payout to the orders it covers: gross sales, less fees, refunds and held amounts, equals the amount credited to your bank. Do this monthly, keep the settlement reports and book fees as expenses (section 82, Income Tax Act 1967).
A settlement is rarely one clean number. The payout can combine many orders, fees, refunds, chargebacks and held amounts.
Monthly routine
- Export the order report (gross sales) and the settlement or wallet statement from each platform or gateway.
- For each payout, list the orders it covers, with order date, buyer-confirmation date and payout date.
- Subtract commission, transaction fees, shipping the seller bears, vouchers it funds and refunds. The result should equal the amount credited to the bank.
- Record anything held back, such as reserves or pending orders, as a receivable until released.
- Book fees and refunds in their own accounts.
- Compare totals with the platform's self-billed e-invoices, where the platform issues them, to detect gaps.
Why it matters
- Currency conversion for cross-border sales creates differences that should be booked separately.
- Section 82 requires the records to show how income was calculated.
A spreadsheet is enough for a small seller, and accounting software with marketplace integrations can reduce manual work for larger ones.
Legal basis and sources
The law
- Income Tax Act 1967, s.82
Official sources
General information for business owners, not legal, tax or professional advice. Rules change, so check the sources or ask a licensed professional before you act.
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