In this course · 8 of 8
Course 5
Customers, data and payments
8 lessons · 8 min
- 1What does the Trade Descriptions Ordinance require of online product listings?
- 2Is there a cooling-off period for online purchases in Hong Kong?
- 3What product safety rules apply to consumer goods sold online in Hong Kong?
- 4What do I need to do with customer data to comply with Hong Kong privacy law?
- 5Do I need consent to send marketing emails or WhatsApp messages in Hong Kong?
- 6How do Stripe, PayPal and other payment gateways work for a Hong Kong online store?
- 7How can an online company open a bank account in Hong Kong?
- 8Can an online store sell gift cards or store credit without a licence?

The short answer
In Hong Kong, a card or credit that can only be used to buy the issuer's own goods and services is generally outside the Hong Kong Monetary Authority (HKMA) stored value facility (SVF) licensing regime. Credit usable at other merchants or withdrawable for cash is different. Check the HKMA's definition first.
The Payment Systems and Stored Value Facilities Ordinance requires a licence from the HKMA for issuing a "stored value facility" in Hong Kong, which in broad terms is a facility where money is paid in advance and can be used for payments. The Ordinance excludes some limited-purpose facilities from the definition, and a facility usable only for goods or services from the issuer itself is the usual example of one that falls outside the regime.
For a typical store:
- A gift card or credit redeemable only in your own shop is normally outside licensing, though it is a liability until redeemed.
- Credit that can be used at other merchants, transferred widely or cashed out is more likely to be a regulated stored value facility.
- Terms such as expiry dates, fees and refund rules should be stated clearly, so as not to mislead consumers under the Trade Descriptions Ordinance.
The exact boundaries are technical. Check the HKMA's guidance, or ask the HKMA, before launching a scheme that goes beyond your own goods.
Legal basis and sources
The law
- Payment Systems and Stored Value Facilities Ordinance (Cap. 584)
- Trade Descriptions Ordinance (Cap. 362)
General information for business owners, not legal, tax or professional advice. Rules change, so check the sources or ask a licensed professional before you act.
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