OCTIS vs Pipedrive vs Zoho CRM vs Bitrix24 for Malaysian teams
Three low-cost CRMs, priced three different ways: per seat, per seat with a free tier, and per company.
Last checked · 7 sources
Otty's short answer
Bitrix24 is cheapest for larger teams because it charges per company, not per person: US$99 per month for 50 users on annual billing. Pipedrive is the cleanest tool for a sales-only team, from about US$14 per seat per month. Zoho CRM sits in the middle with a free plan for 3 users and the most room to customise. All three bill in US$.
Side by side
Swipe to see every column
| What matters | OCTISSdn Bhd + OCTIS | Pipedrive | Zoho CRM | Bitrix24 |
|---|---|---|---|---|
| Pricing model | One company plan, no per-seat ladder | Per seat | Per user | Per company |
| Free plan | 10–30% below your current bill | No, 14-day trial | Yes, up to 3 users | Yes, 1 to 2 users |
| Entry paid, annual billing | Not published; 10–30% below your current bill | About US$14 per seat per month | About US$14 per user per month | US$49 per month, 5 users |
| Mid plan, annual billing | Not published; 10–30% below your current bill | US$25 to US$27 per seat | About US$23 per user per month | US$99 per month, 50 users |
| Cost for 10 users, mid plan | Not published; 10–30% below your current bill | About US$250 to US$270 | About US$230 per month | US$99 per month |
| CRM pipelines on mid plan | CRM and sales pipeline built in | Not published | Not published | 10 (Standard) |
| Built for | Whole-company work: CRM, automation, AI agents, compliance | Sales teams | Sales plus customisation | Whole-company work |
| Tasks, chat, projects included | Team, documents and compliance in one workspace | No | Via other Zoho apps | Yes |
| Ease of use | Nothing to configure | Very easy | Moderate | Busy interface |
| Ringgit (RM) pricing | MYR flat | Not published | Not published | Not published |
Data sources & disclaimer: Comparison data was compiled from publicly available sources — including the competitors' own published pricing and feature pages — captured on 9 November 2026. Figures reflect the typical or advertised pricing at that time and may have changed since; plans, inclusions and prices vary by provider, region and promotion. OCTIS is independent and not affiliated with the named companies; all trademarks belong to their respective owners. This comparison is provided in good faith for general information only and is not professional, legal or financial advice — please verify current details with each provider before deciding.
Which one fits you
OCTIS · Sdn Bhd + OCTIS
Choose OCTIS if you want a CRM and sales pipeline that sits in the same workspace as your team, documents, compliance and AI agents.
Pipedrive
Choose Pipedrive if a small sales team wants a tidy pipeline and will pay per seat for a tool that stays out of the way.
Zoho CRM
Choose Zoho CRM if you want a free start, strong workflows and the option to add other Zoho apps later.
Bitrix24
Choose Bitrix24 if you have many users, want tasks, chat and CRM in one place, and prefer one flat company price.
What the table does not show
Per seat or per company
Pipedrive and Zoho charge for each person. Bitrix24 charges for the organisation. On annual billing, Bitrix24 Standard is US$99 per month for up to 50 users, about US$1.98 per user. The same ten people on a Pipedrive mid plan cost roughly US$250 to US$270 per month, and on Zoho Professional about US$230. Zoho's US$14 and US$23 tiers match Zoho's own pricing pages. Pipedrive's own pages list its second tier between US$24.90 and US$27 on annual billing, and plan names have changed, so confirm on Pipedrive's pricing page before you buy.
Free plans and limits
Pipedrive has no free plan, only a 14-day trial. Zoho's free CRM covers 3 users with basic workflows. Bitrix24's free plan covers 1 to 2 users with 5 GB of storage and 1 CRM pipeline. Bitrix24 Basic at US$49 per month gives 5 users, 24 GB and 5 pipelines. If your team is under 5 people, Zoho Free or Bitrix24 Basic is the cheapest place to start.
Fit for Malaysian use
None of the three published ringgit prices on the pages we checked. All bill in US$ and add tax where applicable, so budget for exchange rate swings and possible service tax. None of them files SST or MyInvois e-invoices. Link the CRM to your accounting software for that. WhatsApp matters to most Malaysian sales teams, so check each vendor's WhatsApp options and fees before you commit.
Where OCTIS fits
A cheap CRM still leaves your books, tax and company filings to someone else. OCTIS handles accounting, bookkeeping, tax and company secretary work for Malaysian companies, and includes a built-in CRM and business workspace. If you pay for a CRM and a separate accountant today, send us your current bills and we will show you 10–30% off.
Frequently asked questions
Which is cheapest for a team of 10?
Bitrix24, because it charges per company. Its Standard plan is US$99 per month on annual billing for up to 50 users. Pipedrive and Zoho charge per person, so cost rises with each hire.
Is Pipedrive better than Zoho CRM?
Pipedrive is simpler and faster to learn for sales-only work. Zoho CRM is cheaper per seat at the mid tier, has a free plan and customises further. It depends on whether you value ease or flexibility.
Is Bitrix24 really free?
Its free plan is for 1 to 2 users with 5 GB of storage and one CRM pipeline. It is real, but small. Paid plans start at US$49 per month for 5 users on annual billing.
Do these CRMs work with WhatsApp?
Each offers some WhatsApp connection, often through add-ons or partners, and WhatsApp's own message fees apply. For a WhatsApp-first team, a dedicated inbox tool may fit better.
Can I pay in ringgit?
The pricing pages we checked show US$ only. Ask each vendor or a local reseller if you need MYR invoices.
Sources
Checked on the date above. Links open the provider's or regulator's own page.